Return and Refund Policy for Vitamin Supplements
Effective Date: March 3, 2026
Thank you for shopping with us. We strive to provide high-quality vitamin and nutritional supplements to support your health and wellness. Please read our return and refund policy carefully.
1. Eligibility for Returns
- Only products purchased directly from our official website or authorized sellers are eligible for return.
- Products must be returned within 30 days from the date of delivery.
- To be eligible for a return, items must be unused, unopened, and in their original packaging.
- Products that are damaged during shipping or defective are eligible for return or replacement.
2. Non-Returnable Items
- Opened or partially used supplements.
- Products past their expiration date.
- Items purchased from third-party sellers that are not authorized distributors.
- Free samples or promotional items.
3. Return Process
- Contact our Customer Support Team at kumud@gmail.com to initiate a return.
- Provide your order number, product name, quantity, and reason for return.
- Our team will verify your request and provide a Return Merchandise Authorization (RMA) number along with instructions for shipping.
- Ship the product back to the address provided by our support team.
- Ensure the product is securely packaged to prevent damage during transit.
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days using the original payment method.
- Shipping charges are non-refundable, except in cases of defective or damaged products.
- If the return is due to a product defect or shipping error, we may offer a replacement instead of a refund.
5. Exchanges
- Exchanges are only available for products that are defective, damaged, or incorrect.
- To request an exchange, please contact kumud@gmail.com with your order details.
- Exchange requests are subject to product availability.
6. Damaged or Incorrect Items
- Inspect your order upon delivery.
- Report any damaged or incorrect items within 48 hours of receiving your order.
- Include photos of the product and packaging when contacting kumud@gmail.com to expedite the process.
7. Contact Information
For any questions regarding returns, refunds, or product issues, please reach out to our Customer Support Team:
Email: kumud@gmail.com
Response Time: 24–48 hours (Monday–Friday)